1, Color: picture color or other colors, there are 126 colors are available, please contact us for more colors, please ask for fabric swatch.
2, Size: standard size or custom size, if dress is custom made, we need to size as following(Send to email@example.com).
Hollow to Floor:_______cm/inch
Height with shoes:_______cm/inch
All of the dresses don't come "on the shelf" (Our Dresses are all custom-made). We strongly recommend you to select "Custom Size" to ensure the dress will fit you when it arrives. By the way, you can order them in any size and color.
Rush order: within 15 days, please add $25.00.
Normal time: Within 20 days (From May to Dec)
Around 25 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
Shipping: by UPS or DHL or some special airline.
Payment: Paypal, bank transfer, western union, money gram and so on.
For more Details, please check this FAQ
How long will it take to receive my order?
Total Delivery Time = Processing Time + Shipping Time
Expedited Shipping – This shipping method is the fastest available. Shipping times are between 3 - 7 business days (excluding weekends and holidays) to all major destinations. This shipping method is not available for P.O. Boxes and APO/FPO addresses.Standard Shipping – Standard shipping takes a bit longer than expedited shipping but costs less. Shipping times are between 7 - 15 business days(Monday - Friday) to all major destinations.
If you choose Rush Delivery, delivery time is within 15 days or even earlier including weekend.
Normal Order Delivery time: within 20-25 days(From Jan to May), within 20 days or even earlier(From June to Dec).
How can I rush my order?
We offer rush order service,but you need to pay $25 for the service,you can learn about it here.
Q:What's Your Return policy?
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
For All Custom Size Dresses:
At Wishingdress, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
Q: What's Your Cancellation policy?
- Unpaid orders will be cancelled automatically after 5 days.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
Q:How Can you make sure dress will be fit well?
Our dresses run true to size,
If dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well;
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''
So don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement provided is not accurate.
There are no extra cost to do custom size and color here.
Q: Can I order this dress in a different style/fabric/length?
A: Yes, there are no extra cost to do custom size and color here, please contact with us before you place order.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A: Yes,we can make dresses according your color and size,just leave your custom information inthe notes, then we will know how to custom make it for you.
Q:What is our advantage?
A: Our goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. We strive to provide you with the most current selection, the most complete size range (Us size 0 to 26, custom size), the best prices and the largest variety of styles. Please just assure it and we will make a perfect dress for your big event!
Method 1: Order Amount(not include shipping)
Up $200 to Save $5 Coupon Code: up200save5
Up $300 to Save $10 Coupon Code: up300save10
Up $500 to Save $20 Coupon Code: up500save20
Method 2: Social Sharing
If your order amount does not meet the conditions of Method 1, you can get a coupon by this method.
You can save our 10 pins(https://www.pinterest.com/wishingdressofficial/) or products to your Pinterest page.
Followers >2k get $10, Followers >10k get $15, Followers >30k get $20, Followers >50k get $25.
Choose one of our products to post to Instagram and @wishingdress.
Followers >1k get $10, Followers >5k get $15, Followers >15k get $20.
If you complete the task of Method 2, please contact us to check, we will send you a coupon.
Note:Only one coupon can be used for one order. Please choose a coupon reasonably.